I cannot say enough good things about these guys. I have a 2007 F350 6.0 that I knew needed an oil cooler and EGR upgrade but couldn't find anyone I felt would do the "whole" job the way I wanted until I came across Joe and his crew. Joe listened to my concerns with my truck, gave me options on how to fix each one, diagnosed and resolved every concern I had, and stayed in touch with me the whole way through the process. Joe and his team know power strokes in and out, they are not going to miss anything and they back up their work. Whether you just want your truck to be as it should’ve been when it left the factory new or you want the serious upgrades for power these are the guys to trust to get it done right. Joe makes it a point to say customer satisfaction is a priority and he delivers on that 100%. My truck runs better now than new and I will go back to these guys for anything else I want done in the future.
Had my truck taken to them for head-studs and some other stuff while I was deployed. Joe kept in contact with me and gave me all the info I needed. I had no doubt my truck was in good hands. Emails and pictures were a big plus since I was across the world while it was in the shop. I highly recommend Joe and his team to anyone with a power-stroke looking for the best service and quality. I will definitely be back to get more done later.
Dropped my obs off at PP&R for some pretty extensive upgrades, Joe kept my up to date throughout the entire process and gave me my options at every point. I am 100% happy with the results, I also experienced some of the best customer service, at pick up I experienced minor electrical issue (no one's fault, just a moody old truck) and the crew stayed helping from about 6 to 9pm to get me on the road. Bottom line you can't put a price on experience and customer service! Wouldn't trust my truck at any other shop.
This is a guy who will drop what he is doing to speak with a customer. Not only is he extremely polite so is his staff. His staff is also polite and aren't the type that just walk past you like you're just another customer with a problem. This is customer service at its best by far with a staff that is highly knowledgeable in there field. He also contacted me and asked me how everything was doing that to me is going above and beyond. 10 stars
Stand up shop. Brought my truck over for an AC problem. They stopped what they were doing to do a quick troubleshoot for me. I was in and out in in less than 30 minutes. Couldn't ask for better service!
Best Diesel Mechanic on the East Coast of the U.S!!! Joe won't band-aid your repairs and honestly cares about us (his customers)... There are a lot of back yard diesel guys out there but Joe Harms ISNT one of them... He tells you exactly what needs to be done to get the most out of dependability and performance of your diesel and I really appreciate that!!! Thanks again Joe!!!
'07 F250 6.0L Outlaw (125,000 miles) - I compared 6 different shops from VA Beach to just north of Richmond. Relatively speaking, Joe might be a little more expensive than comparable shops; HOWEVER, the shop, his TEAM, his work ethic, attention to detail, and expertise/knowledge is UNMATCHED! I'll be the first to tell you that there were small "red flags" that popped up when discussing my needs and wants for upgrades/repair to my truck with other shops. They did not seem to understand that there was more to be done for the truck than just installing the hardware that I had purchased... additionally, in my personal opinion, do NOT trust your truck to someone that has NOT been Ford certified or confirmed as a master mechanic. Most "off-road shops" are only good for installing lift kits, tires, rims, etc., but cannot be entrusted to care for your engine the way Ford intended. That being said, Joe treats your truck with as much attention to detail as he would his own. I have now put more than $12,000 worth of parts and labor into my truck in order to get it to perform the way I want it too and the way it should... Joe has made a customer out of me for life! ***REMEMBER: you get what you pay for... if you do it right the first time, you will come to appreciate how truly awesome the 6.0L can be! Thank you again Joe for all that you have done and continue to do, by demonstrating why your shop is the best in the greater Hampton Roads area!